Shipping Policy
Shipping policy
All items on Merchmarket.xyz are made to order through our production partners in New Zealand. This helps reduce waste and supports creators by producing only what is needed. Every item is created after an order is placed which means delivery times include production time and transit time.
🕒 Production time
Production usually takes six to ten working days. This includes artwork checks, proofing, stock arrival, printing or embroidery, and packing. Orders placed before two PM New Zealand time will begin processing on the same day where possible.
🇳🇿 New Zealand shipping
New Zealand shipping is a flat rate of ten dollars. Once production is complete, delivery within New Zealand usually takes one to four working days. All orders include tracking which is emailed to you once your order ships.
🇦🇺 Australia shipping
Australia shipping rates use item based tiers.
- One to two items: twenty three dollars
- Three to nine items: thirty four point five zero dollars
- Ten to twenty items: fifty seven point five zero dollars
- Twenty one items and above: fifty seven point five zero dollars
Delivery to Australia usually takes five to fourteen working days once production is completed.
🌍 International shipping
International shipping applies to all countries outside New Zealand and Australia and uses item based tiers.
- One to two items: thirty four point five zero dollars
- Three to nine items: forty nine point five zero dollars
- Ten to twenty items: ninety five dollars
- Twenty one items and above: ninety five dollars
International delivery usually takes eight to twenty five working days once production is completed. Delivery time varies between countries and may be affected by customs processing or peak seasons.
📨 Tracking and confirmation
You will receive a shipping confirmation email with your tracking link once your order has been dispatched. Please allow up to twenty four hours for tracking information to update.
💬 Need help
If you have any questions about your order or shipping, email us at support@merchmarket.xyz. We are always here to help.
💜 Wear the story. 🔥 Make something real.