💬 Questions & Answers
💜🔥 Need a hand? Our FAQ is here to help both customers and creators understand how merchmarket.xyz works. From ordering and shipping to launching your own merch, we’ve compiled everything you need in one place.
Ordering & Products
Simply browse our collections, choose your product, select your size or style, and complete checkout. Every order is made-to-order just for you.
At this stage, products can’t be customized individually. If you’re a creator, we can work with you to design your own collection.
Free creators can launch t-shirts and hoodies. Subscribers unlock hats, tote bags, duffles, drinkware, posters, and more. Our product range is always expanding.
Yes. We use standard sizing. Size charts are included on each product page to help you find your perfect fit.
Shipping & Delivery
Yes. We work with global production partners, and ship orders worldwide.
Fulfillment usually takes 2–7 days. Delivery times vary by location but most orders arrive within 7–21 business days.
Shipping costs depend on the destination and product type. Exact rates are calculated at checkout.
Yes. Tracking details are emailed as soon as your order is on its way.
Returns & Exchanges
Because items are made-to-order, we don’t accept returns for change of mind. If there is an issue with your order, we’ll make it right.
If your item arrives defective or incorrect, contact us within 14 days and we’ll arrange a replacement.
Please email us with your order number and photos. We’ll send a replacement at no extra cost.
Payments & Security
We accept all major credit cards, PayPal, and region-specific payment options at checkout.
Yes. All payments are encrypted and processed through trusted providers.
Yes. Depending on your region, options like Afterpay or Klarna may be available.
Sustainability & Production
Every product is made-to-order using DTG, DTF, and SUPAcolour transfers. These use eco-friendly water-based inks and recyclable films where possible. We also print on AS Colour blanks which carry OEKO-TEX certification, Better Cotton Initiative membership, and AMFORI BSCI accreditation.
We only produce what is ordered. No dead stock, less landfill, and lower environmental impact. Combined with eco inks, recyclable SUPAcolour films, and ethically made AS Colour garments, this creates a more mindful way to produce merch.
We partner with trusted production facilities worldwide to print closer to where orders are placed. This reduces shipping distances, lowers carbon impact, and delivers faster.
General Questions
You can reach us anytime via our contact page.
Yes. Subscribe to our newsletter to stay updated on new drops, creator stories, and industry insights.